Hotel Schwarzer Adler in Vipiteno & Kosmo: 94% Ai Efficiency
Project Introduction
Located among the stunning mountains of South Tyrol, Hotel Schwarzer Adler in Vipiteno is synonymous with tradition, comfort, and attention to the customer. In an increasingly competitive and digitalized tourism market, the property felt the need to evolve its online communication to respond in real-time to a demanding international clientele.
To automate the initial contact and qualify booking inquiries, the hotel implemented Kosmo, the artificial intelligence by AI Kosmo designed specifically for the hospitality sector to increase direct bookings and save staff time.
Project Objectives
Hotel Schwarzer Adler in Vipiteno aimed to improve its digital front-desk and free up staff time through:
- Instant multilingual management: Effectively responding to Italian, German, and international guests.
- Workload reduction: Automating responses to Frequently Asked Questions (FAQs) to free up personnel.
- Direct conversion: Transforming website visitors into qualified leads through immediate availability requests.
Kosmo’s AI at the Service of Hotel Schwarzer Adler in Vipiteno
The integration of Kosmo allowed the activation of a 24/7 virtual concierge. Thanks to specific training on the property's services (SPA, restaurant, local activities), the AI does not just respond but guides the user through the process of discovering the hotel and its surroundings.
The AI Kosmo technology stands out for its ability to understand linguistic nuances, a fundamental element for a property serving different markets such as the DACH (Germany, Austria, Switzerland) and Italian markets.
Results Analysis (Data-Driven)
Data collected from the activation of Kosmo (October 2025) over the following 4 months highlights the extraordinary impact of artificial intelligence on the property's digital performance.
Performance and AI Autonomy
The most significant figure is Kosmo's Autonomy, which reached 94%. This means that almost all interactions were managed and concluded by the AI without any human intervention, ensuring impeccable precision and immediate responses.
Chat Metrics and Interaction Volume in just 4 months
- 1,207 Total Chats: A massive management of conversations that, without AI, would have required hundreds of hours of manual work.
- Total Conversation Time: 95 hours and 46 minutes of direct interaction with customers.
- Average Chat Duration: 4 minutes and 46 seconds, demonstrating an in-depth dialogue and high user involvement.
Distribution and Lead Generation
- Availability Requests: 358 users expressed direct interest in booking through the chat, acting as a powerful lead generation engine.
- Internationalization: The system successfully managed a multilingual audience, with a prevalence of queries in Italian (47.8%) and German (43.4%), followed by English (9.4%).
- Mobile Accessibility: 67.2% of sessions occurred from smartphones, confirming the importance of a fluid and fast chat interface for those booking on the go.
Efficiency that Generates Value
The adoption of Kosmo has not only improved the numbers but has transformed the operations of Hotel Schwarzer Adler in Vipiteno. With a positive variation in interactions recorded during certain periods of the year, the hotel has demonstrated it can scale its customer service.
The efficiency of AI Kosmo now allows the reception to focus exclusively on the physical welcome of guests at the property, delegating pre-stay doubts and the collection of qualified contacts to the software.
Conclusion
The case of Hotel Schwarzer Adler in Vipiteno confirms that Artificial Intelligence does not replace the warmth of hospitality, but enhances it. With an autonomy rate of 94%, Kosmo stands as the indispensable tool for hotels that want to excel in the era of Tourism 4.0.
