Kosmo Web
Text-based AIWebsite
The intelligent chatbot for your hotel website
Kosmo turns website traffic into guests. It answers questions about rooms, shows photos, and prompts users to book directly. In all languages.
the guest agent who sells
Fewer enquiries, more direct bookings
The AI agent for the hospitality industry. Kosmo answers questions in any language – on the web, on WhatsApp, by phone, and in the room. It increases your direct bookings and saves you up to 50 hours of time per week.
Don’t chase your guests. Just welcome them
Guests expect instant answers to their questions. With Kosmo, you automate your workflows and handle every enquiry without any extra time or effort.
Delayed answers
No waiting times, more revenue. Kosmo answers questions around the clock, without human intervention.
Overloaded team
Kosmo takes care of routine enquiries so your team can focus entirely on your guests.
Too many apps open
Kosmo centralises all communication channels into a single inbox.
Missed bookings
Thanks to its integrations and sales skills, Kosmo increases the number of direct bookings.
An AI agent for the hospitality industry
Kosmo handles all guest enquiries so your team never misses a booking again.
Kosmo AI Agent
Kosmo is an artificial intelligence developed specifically for the hospitality industry that speaks your guests' language. Unlike generic chatbots, Kosmo is trained for sales and tailored exactly to the needs of the hospitality sector. This enables it to deliver peak performance.
Thanks to Kosmo, you save a lot of time
Optimise your internal planning: connect Kosmo to your website, WhatsApp, and your phone system to manage all channels in one single place.
Kosmo increases your direct bookings
Kosmo turns your channels into a conversion machine that sells your rooms completely autonomously for you.
It improves the guest experience
Kosmo guides guests from the first contact to their stay: a tailored service that makes the guest experience memorable.
Because Kosmo is different
Kosmo provides answers and finds a solution for all enquiries – in a natural, human-sounding tone.
Designed for hospitality
Kosmo knows the difference between a suite and a standard room – and acts just like a receptionist in every way.
Advanced technology
Kosmo uses the most advanced language models for the best possible artificial intelligence.
Kosmo learns on its own
Kosmo uses conversations with guests to learn and to improve its skills when interacting with them.
Kosmo speaks your guests' language
It answers all enquiries in the guests' own languages. This ensures there are no language barriers.
The complete package
Kosmo for all your communication channels
Kosmo bundles your communication into a single ecosystem that understands guest enquiries and sells rooms, while you take care of welcoming your guests.
Kosmo Phone
Voice-based AIPhone
The voice assistant that answers your calls
Kosmo connects to your phone system and handles dozens of calls at the same time – with no waiting times for guests. It speaks with guests on the phone, provides information, and sends booking links via SMS.
Kosmo WA
Text-based AIWhatsApp
Selling rooms via WhatsApp Business
Kosmo checks availability directly via WhatsApp while you look after your guests on-site. Without your team having to type a single word.
Kosmo Concierge
Text-based AIIn-room
A concierge in every room
Via a QR code in their room, your guests can order room service or book their spa visit directly from their smartphone. No app download required.
Developed for your hospitality business
Kosmo adapts to the workflows of your business – for small, independent teams as well as large international chains.
Hotels
Automate guest communication during all stages of the stay with excellent service.
Campsites
Kosmo manages enquiries automatically and directly from your campsite pitches.
Resorts
Kosmo guarantees a smooth guest experience across all services offered by the resort.
Hotel groups
Kosmo manages large volumes of enquiries and cross-sells between the single hotels.
Bed & Breakfast
Kosmo is available to your B&B guests 24/7 and independently manages requests.
Measurable results for your business
Kosmo saves time, reduces workload, and turns conversations into bookings.
Over 98% autonomous action
Kosmo is designed to act independently and handles the majority of enquiries without involving the team.
Up to 50 hours of time saved per week
Kosmo relieves your team by taking over routine tasks. This allows your staff to focus on what matters most.
One booking request in every third chat
One third of interactions with Kosmo lead to a booking request for a stay.
One booking per two available rooms
50% of enquiries for available rooms lead directly into the booking system – an exceptionally high conversion rate.
This is how many direct bookings you can achieve
Calculate your time savings and the potential increase in bookings based on the size of your business.
Discover the efficiency of Kosmo
Get an estimate of your time savings and the increase in direct bookings at your hospitality business.
Time savings
Automatic message management for quick replies and consistent communication
Operational efficiency
Handle your enquiries instantly across the various communication channels without increasing your team’s workload.
Impact on bookings
Quick answers to availability requests reduce the loss of direct bookings.
What others say about AI Kosmo
How hospitality businesses improve their communication thanks to Kosmo.
We are thrilled with AI Kosmo! It is an essential support that improves day by day, making our operations much smoother and more dynamic. Keep it up!
Christian PircherHotel Manager | Adler | BolzanoI've been using it for over a year now, and it has freed up valuable time by handling low-value questions. Plus, it can provide room availability and rates, giving us an extra way to convert.
Zeno GovoniHotel Manager | Annunziata | FerraraAI Kosmo has proven to be an extraordinary tool, improving time management and boosting efficiency. Kosmo has increased conversions, not only for hotel rooms but also for our restaurant.
Ricardo MartinsHotel Manager | Vivenda Miranda | PortogalloExcellent product. We have implemented Kosmo in two of our Group's properties and we are truly satisfied. The customer support is very fast and highly responsive to our suggestions.
Maria Grazia OrlandiniHotel Manager | Grand Hotel Baglioni | Firenze
A fantastic team and an excellent product, I highly recommend it. I integrated it into my hotel's website (Nalserhof) and I am very satisfied.
Hannes Hölzl Hotel Manager | Gartenresidence Nalserhof | BolzanoAI Kosmo's 24/7 concierge offers tailored responses and real-time bookings, learning from user preferences. We highly recommend this solution to optimize front desk efficiency.
Patrick ScherlinHotel Manager | Scherlin | Val GardenaWe collaborate with AI Kosmo for the digital commerce part of Hotel Elios and we are doing really well. Thanks to their support, we have simplified our daily work, managing to dedicate more time and attention to our guests' most important requests.
Gabriele RubinettiHotel Manager | Elios | Rimini
Book now your demo call
How Kosmo can help you save time and increase the number of direct bookings.
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
AI Kosmo connects to the tools you already use, including your PMS, booking engine, and communication channels, through secure integrations. Our team guides the setup so the AI fits into your existing workflow without disrupting daily operations.
Yes. AI Kosmo detects the language each guest uses and replies in it automatically, so international guests get clear, accurate answers without waiting for a multilingual team member.
No. AI Kosmo is designed to support your team, not replace it. The AI concierge handles repetitive guest questions like check-in times, Wi-Fi access, booking details, and common service requests. This frees your front desk staff to focus on high-value, human interactions: welcoming guests, solving complex issues, and delivering personalized service. Think of AI Kosmo as a 24/7 digital assistant that reduces workload while maintaining your brand voice and service standards.
Guest data is protected with strong security and privacy standards. Conversations and personal details are encrypted in transit and stored securely, and AI Kosmo only uses the information needed to answer each request. We follow GDPR requirements to keep guest data safe.
Most properties go live within days, not weeks. After a short onboarding where we connect your channels and tailor the AI to your hotel, AIKosmo starts answering guest questions right away, with no lengthy technical setup.