Hotel Elios: How Ai Kosmo Enhances the Guest Experience

Introduction

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In the modern hospitality industry, providing guests with an immediate and personalized experience is essential.
Hotel Elios is located in one of Italy’s most beloved seaside destinations: Rimini. The hotel’s management decided to innovate its digital communication by adopting the virtual assistant Ai Kosmo. The result? A more efficient customer service, zero response times, and continuous support even after hours.
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The Needs of Hotel Elios in Rimini
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Like many hospitality businesses, the hotel was looking for a solution to:

- Automatically manage availability requests,
- Reduce the staff’s manual workload,
- Maintain constant contact with potential guests, even when the reception is closed.
- With the integration of Ai Kosmo, the hotel transformed its website into a true 24/7 booking and communication channel.
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The Results: Numbers That Speak for Themselves

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Recent data show a significant increase in user engagement:

- 170 active chats in June 2025 alone, with an average duration of 3 minutes and 55 seconds
- Total chat time: 11 hours and 6 minutes, fully managed by the customized intelligent chatbot
- Room availability requests: occurred in 44.4% of cases
- Click-through rate on booking links: increasing, with room for further optimization
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The most interesting figure? In just six months (January – June 2025), the assistant handled 459 total chats, averaging 4 interactions per day, ensuring consistent and timely communication.

Benefits for the Hotel and Its Guests

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Thanks to Ai Kosmo’s artificial intelligence, Hotel Elios has been able to:

- Optimize staff time, allowing the team to focus on in-person hospitality and guest experience;
- Reduce response times, improving customer satisfaction;
- Increase online availability with a service that never sleeps;
- Collect valuable data on frequently asked questions and user behavior.
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Conclusion

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Adopting an intelligent chatbot like Ai Kosmo is not just a technological choice — it’s a brand positioning strategy.
Hotel Elios is living proof: with a single investment, it achieved a major leap in service quality and guest satisfaction.

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