The hotel voice assistant that books over the phone
Kosmo Phone is the AI-powered voice assistant for hotels: it answers the phone in every language, checks room availability and sends the offer by text while the guest is still on the line.
It steps in when the front desk can't
You decide when: after a few rings, at night, at peak times. Kosmo answers in every language, checks availability in real time and sends the offer by text.
Advanced voice AI
Kosmo speaks and listens like a person: it understands what the guest wants even when they talk fast or in Polish.
On your existing number
No hardware to install: Kosmo answers on the number your guests already know.
Offer sent by text
It checks availability in your booking engine and sends the booking link before the guest hangs up.
Advanced voice AI
Kosmo speaks and listens like a person: it understands what the guest wants even when they talk fast or in Polish.
On your existing number
No hardware to install: Kosmo answers on the number your guests already know.
Offer sent by text
It checks availability in your booking engine and sends the booking link before the guest hangs up.
Why choose Kosmo Phone?
It's not an answering machine, it's a receptionist that never tires. It handles incoming calls, resolves questions and frees your team from the phone.
Zero missed calls
Kosmo handles peak periods and night shifts, so no guest ever gets a busy line.
Save time
It automates repetitive questions. Your staff goes back to looking after the guests on site.
In every language
Kosmo answers the phone in over 50 languages and gives every guest the same welcome.
Bookings over the phone
It checks availability in your booking engine and sends the guest an offer ready to confirm.
From the first ring to a confirmed booking
Kosmo Phone handles the call from start to finish: it understands the request, checks availability and turns a phone call into a booking.
The call comes in
A guest calls after hours or while the front desk is at its busiest. Kosmo steps in so nobody is left waiting.
An immediate answer
Kosmo Phone answers in the language of the incoming number, with a professional greeting you can personalise.
Understanding the request
Kosmo listens, understands what the guest needs and answers using your property's own data, with the ease of a real person.
A quote by voice
Kosmo asks which board type the guest wants and offers the available rooms with the matching price, read live from your booking engine.
Direct booking
Kosmo guides the guest and sends them the booking link by text, with all the stay details already filled in.
A switchboard that never closes
Kosmo connects to the switchboard you already have and handles calls the way your front desk would, with no time limits and no busy lines.
- 24/7 phone coverage
- Multiple calls handled at once
- Natural conversations, in a human voice
- Over 50 languages, detected from the dialling code
- Instant availability check
- Full knowledge of your property
- A transcript of every call
- Transfer to the front desk when needed
Hear Kosmo
Here's how the Kosmo Phone voice assistant handles real requests, from late-night bookings to questions in other languages.
Booking request
Service enquiry
International support
Ready to go in days
Technical integration
- Connects to your existing number
- Multi-call handling for your guests
- Synced with your booking engine
- Knowledge managed in Kosmo Cloud
Up and running fast
- Gathers information from your website
- Live in days, without pausing the front desk
- Staff freed from repetitive calls
- Optional emergency number
Let's build the future of your hotel
Tell us about your property. We'll show you how Kosmo can eliminate waiting times for your guests and free up your staff
Kosmo on every channel
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
A telephone voice assistant like Kosmo Phone is a conversational artificial intelligence designed for the hotel industry. Unlike the old automated phone menus (IVR), it understands natural language, replies out loud in real time and can handle bookings, service requests and guests' frequently asked questions entirely on its own.
Kosmo Phone acts as an intelligent first filter. It handles all the repetitive calls (opening hours, availability, parking information) that usually tie up the switchboard, so your staff can give more attention to the guests already in the hotel and to high-value requests.
Kosmo Phone is a subscription service: the cost depends on the number of minutes included each month. There is a setup fee covering configuration and training. Request a demo to receive an exact quote for your needs.
Yes. Thanks to the integration with your property's booking engine, Kosmo Phone can check room availability in real time, give accurate quotes and guide the guest towards a direct booking, reducing your reliance on OTAs and the commissions that come with them.
Natively and instantly. Kosmo Phone automatically recognises the caller's language and can hold fluent conversations in over 50 languages. That gives international guests a high-end concierge service without needing multilingual staff on site 24/7.