The digital AI concierge for hotels
Kosmo Concierge is the AI-powered digital concierge for hotels: your guest scans a QR Code in the room and gets assistance in any language, around the clock, with no app to download.
The in-room assistant that supports your front desk
The guest scans the QR Code and Kosmo replies in any language, handles their questions and sells your in-room services right in the chat.
In-room assistance
Kosmo answers every guest question straight from their smartphone, without tying up the front desk phone.
Easy access
No app to download. The guest scans the QR Code and the chat opens straight away in their phone's browser.
It knows your hotel
Opening hours, hotel services, menus, Wi-Fi and local tips: information always up to date, in real time.
In-room assistance
Kosmo answers every guest question straight from their smartphone, without tying up the front desk phone.
Easy access
No app to download. The guest scans the QR Code and the chat opens straight away in their phone's browser.
It knows your hotel
Opening hours, hotel services, menus, Wi-Fi and local tips: information always up to date, in real time.
Why choose Kosmo Concierge?
Simplify in-room assistance, clear the queues at the front desk and sell more extra services, thanks to AI.
Fewer bad reviews
The guest reports a problem from the room, so you fix it during the stay — not too late, in a negative review.
A better stay
No trip down to reception for a simple question: the guest asks from the bed, whenever they like, and plans their stay their way.
Natural upselling
Actively promote the spa, in-room breakfast, the restaurant and extra services right in the chat.
From QR Code to in-room service
A simple scan in the room that takes the guest from their first request to immediate support, with no app to download.
QR Code materials
Artwork and physical materials we produce for you, personalised with your hotel's logo and style.
Instant access
No barriers. The guest scans the QR Code in the room, taps and chats in the browser.
Tailored service, 24/7
Accurate answers on anything about your hotel: room service, bookings and facilities.
Multilingual support
Automatic support in every language, to welcome every international guest.
Good for your guests, good for you
Kosmo handles most requests on its own. Only what really needs a person reaches your team — with the full conversation already attached.
For your guests
- Instant answers in every language
- No waiting on the phone
- More independence and privacy
- A more comfortable stay
For you
- Every request in a single dashboard
- Fewer repetitive calls to the front desk
- More extra services sold
- Fewer negative reviews
Let's build the future of your hotel
Tell us about your property. We'll show you how Kosmo can eliminate waiting times for your guests and free up your staff.
Kosmo on every channel
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
Kosmo Concierge is the AI solution built to automate in-room assistance and improve the guest experience. It digitises in-room services, reduces the workload at the front desk and removes waiting times for guests, while increasing sales of extra services through a simple QR Code.
Kosmo's digital concierge for hotels is an AI-based virtual assistant, reached by scanning a QR Code in the room. Guests can browse the property's FAQs, request digital in-room services and get 24/7 assistance from their own smartphone, without downloading any app.
Kosmo Concierge automates up to 90% of routine requests (breakfast times, Wi-Fi password, useful information), cutting calls to the desk and pressure on the front office. Complex requests are turned into organised tickets, so your team steps in only when it's really needed.
No app at all. Kosmo Concierge gives friction-free access: the web chat opens directly in the smartphone browser right after scanning the QR Code — no sign-ups, no logins, no downloads.
Absolutely. The web app interface and the QR Code artwork are fully customisable with your hotel's visual identity, colours and tone of voice, turning them into a digital touchpoint perfectly in line with your brand.