The WhatsApp assistant for hotels that books in chat
Kosmo WA is the AI-powered WhatsApp assistant for hotels: it answers your guests in every language on the WhatsApp Business number you already have, checks availability in your booking engine and sends the booking link straight into the chat.
Your guests are on WhatsApp. Answer them instantly.
Kosmo answers every message, at any hour and in every language. It checks availability, sends the quote on WhatsApp and turns chats into direct bookings.
Official WhatsApp API
Verified integration with Meta's official API: no risk of having your account blocked.
Unlimited use
No message limits: your guests write as much as they like and Kosmo always replies.
Connected to your booking engine
It checks availability and rates in real time and shows the available rooms in the chat.
Official WhatsApp API
Verified integration with Meta's official API: no risk of having your account blocked.
Unlimited use
No message limits: your guests write as much as they like and Kosmo always replies.
Connected to your booking engine
It checks availability and rates in real time and shows the available rooms in the chat.
Why choose Kosmo WA?
The world's most used messaging app becomes a direct sales channel for your property.
Answers in every language
One guest writes in German at 11pm, another in Dutch on a Sunday. Kosmo replies to both within seconds, in their own language.
Automated upselling
It offers early check-in, parking, spa and transfers at the right moment in the conversation, when the guest is most likely to say yes.
No commissions
The guest books from the link received in chat: the sale is direct, with no middlemen and no OTA commission to pay.
From message to booking
See how Kosmo guides your guests from the first message to a confirmed stay, without your staff stepping in.
The guest writes on WhatsApp
The guest sends a message to your hotel's WhatsApp Business number. No form to fill in, just an instant chat.
An instant reply from Kosmo
Kosmo answers 24/7 in every language with personalised, useful information, without keeping the guest waiting for a second.
Natural conversation and availability check
Kosmo understands the request, checks availability in your booking engine in real time and shows rooms and prices.
Upselling of extra services
Kosmo naturally suggests extras such as breakfast, parking, spa or room service, increasing the value of the booking.
Direct booking completed
The guest completes the booking in your hotel's booking engine. A direct sale, with no OTA commission and no staff involvement.
All the power of WhatsApp Business for your hotel
Automate replies, check availability and turn chats into direct bookings.
- Instant availability check
- Quotes by board type (B&B, half board)
- AI support in over 50 languages
- Automated answers, 24/7
- Handover to a human in one click
- Direct integration with your booking engine
- Chat history and conversion data
- Shows rooms in an image carousel
Up and running in a few steps
We take care of the technical side. All you need is your hotel's phone number and a verified WhatsApp Business account.
What you need
- A WhatsApp Business account
- Your hotel's phone number
- Business verification with Meta
What we do
- Connection to your booking engine
- Setup of your WhatsApp Business
- Training, testing and support
Let's build the future of your hotel
Tell us about your property. We'll show you how Kosmo can eliminate waiting times for your guests and free up your staff.
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Frequently asked questions
Kosmo is a virtual assistant powered by artificial intelligence that handles guest communication on the world's most used chat app. It answers instantly in any language to questions about check-in, opening hours and services, checking availability and guiding the guest towards a direct booking without the front desk stepping in.
Kosmo removes waiting times and increases conversions by connecting directly to your booking engine to show live rates and available rooms. It sends the booking link in the chat, turning quote requests into confirmed bookings in your own booking engine, with no OTA commission.
Kosmo WA is a subscription service: the cost depends on the number of rooms at your property and includes unlimited use, with no cap on messages or conversations. There is a setup fee covering configuration and training. Request a demo for an exact quote.
Yes, Kosmo's artificial intelligence supports over 50 languages. It automatically recognises the guest's language and provides a round-the-clock digital concierge service for international travellers, removing language barriers and the need for multilingual staff on duty at all times.
Absolutely. Kosmo works on your existing WhatsApp Business number, keeping your brand consistent. Our team takes care of the technical integration and the official Meta API setup, so guests can write to you on the number they already know.
Kosmo is designed to work alongside your team. If a chat needs a human touch or special handling, the AI passes the conversation to your staff, notifying the front desk and providing the full chat history for a smooth handover.
Kosmo connects directly to your booking engine to access up-to-the-minute rate plans, prices and availability. That guarantees reliable data, prevents errors and makes it possible to close the sale right inside the messaging app.