Hospitality experts, not just software experts
We're a team of experts who lived hotel life first-hand and decided to build the tool that was missing: an AI agent that truly understands what hosts need — and sells the rooms for them.
The people at AI Kosmo
Hospitality experts and software engineers working every day alongside those who welcome guests.
How Ai Kosmo started
From the first chat on a single hotel website to the AI agent now selling rooms across Europe.
The concept takes shape
Daniele Zomer and Giulio Zani found Ai Kosmo in Trentino to solve a problem they knew well: hotels lose direct bookings because they can't reply in time. The first products are a digital concierge and an intelligent chatbot for websites.
From chatbot to AI agent
Kosmo stops being just an intelligent chatbot and becomes an agent trained to sell, able to understand context and to act. It arrives on WhatsApp and on the phone, and connects to booking engines to check availability and prices in real time.
Kosmo on every channel
Today Kosmo answers guests for over 350 properties across Italy and Europe — on the website, on WhatsApp, on the phone and in the room — and handles up to 98% of requests on its own. We keep working on three fronts: personalisation, language barriers and direct revenue for hotels.
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
AI Kosmo was founded in 2024 by Daniele Zomer and Giulio Zani. Daniele is CEO and looks after product and market, Giulio is CTO and leads technology development. The idea came from a problem they saw first-hand in hospitality businesses: hotels lose direct bookings because they can't reply to guests in time.
How long has Ai Kosmo been around? — Since 2024. In just over two years Kosmo has gone from a chatbot for websites to an AI agent working across four channels — website, WhatsApp, phone and in-room — used by more than 350 properties in Italy and Europe, with over 1.3 million conversations handled.
The team is made up of 12 people: hospitality experts, developers and sales specialists. Staying compact is a deliberate choice: every customer has a dedicated contact, with no layers in between.
AI Kosmo is based in Bressanone, in South Tyrol, and works with hospitality businesses across Europe. Support is available in Italian, English, German and Spanish, and our team handles the setup and training of every property directly.
No. Kosmo is used by hotels, campsites, resorts, hotel groups, B&Bs, ski schools and destinations in Italy and in several European countries. The AI replies to guests in over 50 languages, so a property can welcome international travellers without hiring multilingual staff.
Kosmo started in 2024 and today handles over 1.3 million conversations for more than 350 properties: the product is used by thousands of guests every day, not in a pilot phase. Setup, AI training and support are handled directly by our team, and you'll have a contact you can reach at any time, including after launch.