Automated hotel quotes, straight from your email inbox
Kosmo Email is the AI agent that replies to guests from your hotel's inbox: it understands each request, checks availability and prices in your booking engine, and prepares an offer with a link to book directly.
Every email can become a booking
Guests who send an inquiry often contact several accommodation facilities, but they book with whoever replies first with the clearest offer.
Offers ready in seconds
As soon as an email arrives, Kosmo understands the request, connects to your booking engine and prepares a customized reply with a direct booking link.
Less time at the desk, more time with your guests
Kosmo knows your hotel like an experienced team member: it reads the request, looks up the information and writes the reply. At most, your staff does a final check.
Always on, in every language
At night, at weekends or during peak season, Kosmo prepares replies as soon as emails arrive, in the guests' language.
Offers ready in seconds
As soon as an email arrives, Kosmo understands the request, connects to your booking engine and prepares a customized reply with a direct booking link.
Less time at the desk, more time with your guests
Kosmo knows your hotel like an experienced team member: it reads the request, looks up the information and writes the reply. At most, your staff does a final check.
Always on, in every language
At night, at weekends or during peak season, Kosmo prepares replies as soon as emails arrive, in the guests' language.
Why Kosmo Email?
It's not an autoresponder or a generic text-writing AI: it's an agent that knows your hotel and turns email inquiries into direct bookings.
More direct bookings
Every offer includes a link to book directly on your website, with no OTA commissions.
No request left behind
Kosmo reads every email as soon as it arrives and prepares a reply to each request, even on peak days. Suppliers, invoices and notifications are ignored.
Reliable offers
Prices and availability come from your booking engine, not from made-up text. If something is missing, Kosmo flags it to your staff instead of improvising.
You stay in control
Choose between drafts and automatic sending. Replies that need your staff always stay in drafts, with notes on what to complete.
From an email to your hotel to a confirmed booking
Kosmo works in the inbox you already use. Nothing changes for your guests; a lot changes for you and your team.
The guest emails the hotel
The email arrives at the facility's usual address, as always.
Kosmo understands the request
It recognizes the language, type of request, dates, number of guests and the context from previous emails.
It checks up-to-date information
It checks rooms, rates and availability on the booking engine and uses your facility information.
It prepares the reply
It writes in the guest's language, with the hotel's template, sharing the rooms available and the booking link.
Draft or automatic sending
Your staff can review the draft, or Kosmo can send complete replies directly. If something is missing, the reply stays in drafts with notes.
It connects to your usual inbox
No technical skills needed: we guide you step-by-step during the setup.
Technical integration
- Works with Gmail, Outlook and any SMTP/IMAP inbox
- Maintains your email address
- Replies in the guest's own thread
- Uses your hotel's template and colors
- Connectes to your booking engine
Guided launch
- Setup and onboarding together with our team
- You start in draft mode; automatic sending is switched on after validation
- Your staff can step in at any time
- Exclusion list for senders and domains
- A dedicated contact person, even after launch
Turn your inbox into a sales channel
We'll show you how Kosmo Email answers your hotel's real inquiries, with your rooms and your prices.
Kosmo on every channel
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
With Kosmo Email, the quote starts from the guest's request. Kosmo reads the email, checks availability and prices in your booking engine and prepares an offer with rooms, conditions and a booking link. Your staff can review it as a draft or let complete replies go out automatically.
No. An autoresponder sends the same message to everyone. Kosmo Email reads every request, understands what the guest is asking for and prepares a personalised reply, with an offer based on real availability and prices.
AI writing tools produce convincing text, but they don't know which rooms are free or how much they cost. Kosmo Email takes availability and rates from your booking engine, and all other information it needs from your property's sources. It prepares real offers, not generic text you still have to complete.
You decide how much is automated. In draft mode, no email goes out without your staff checking it. In automatic mode, only complete replies are sent: if information is missing or a decision is needed, Kosmo leaves the reply as a draft with notes on what to complete.
No. Kosmo Email connects to the inbox you already use (Gmail, Outlook or any SMTP/IMAP inbox), keeps your address and replies in the guest's own email thread.
No. Kosmo classifies every email and ignores suppliers, invoices, payments and automated notifications. In requests forwarded by portals or tourist offices, it recognises the actual guest. With the exclusion list, you can block specific addresses or domains.
Kosmo Email is a subscription service: the cost depends on the number of rooms at your accommodation facility. There is a one-off setup fee that covers configuration and training. Request a demo to receive a quote for your property.