EALA: AI excellence with 95% autonomy
How Kosmo automated guest communication, managing thousands of interactions and reducing the front-desk workload for a luxury property.
How Kosmo helped EALA
We deliver results for different hospitality formats and operational models
About
In Limone sul Garda, EALA My Lakeside Dream represents the pinnacle of luxury hospitality, where contemporary design blends with nature.
Business type
Hotel
Location
Limone sul Garda, Italy
The challenge
The hotel needed to ensure immediate responses to a global clientele, reduce the manual workload, and capture booking intent in real time, even from within the property's rooms.
24/7 global support
Ensuring immediate answers to guests from all over the world across different time zones.
Complex services management
Providing precise details about luxury suites, restaurants, SPA treatments, and exclusive services in an automated way.
Conversion optimization
Reducing friction in the booking process to turn website browsing into direct requests.
The solution
Kosmo was implemented as a 24/7 active AI Concierge, trained on the hotel's specific services, including EALA Luxury Spa treatments and restaurants. He guides users, answers instantly, and supports the booking process. Kosmo was also placed inside the rooms through the use of a simple QR code. Below are the main solutions brought to the property:
Multilingual AI understanding
Real-time availability search
AI agent present in the property's rooms
Service sales during the guest's stay
Key results
Main results from February 2025 to February 2026. (Taking into account that the property closes for a period of the year).
Integrations with
Insights
Kosmo managed an international audience with deep engagement in multiple languages.
Operational impact
Kosmo transformed the hotel's front desk into a scalable system. The hours of manual labor saved allowed the EALA team to dedicate themselves with more attention to the on-site "Guest Experience," knowing that digital support is covered with an efficiency higher than 95%.
AI does not replace hospitality: it elevates it.
With an autonomy rate of 95% and multiple direct booking requests, Kosmo confirms himself as the ideal technological partner for luxury properties that refuse to compromise between operational efficiency and the prestige of hospitality.
Roberto's opinion
What they say about us
With Kosmo, we received a +50% increase in conversions compared to the requests received.
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Roberto
Director
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Frequently asked questions
Absolutely. All the data, percentages of managed chats, and hours of work saved that you see in our case studies come directly from our clients' real dashboards. Every success story is the tangible result of the customized integration of Kosmo's AI into different hospitality properties.
Kosmo's impact is almost immediate: the AI agent goes live right after setup, relieving the front desk from constantly checking messages from day one. Generally, our partners see a drastic drop in response times and an increase in booking inquiries within the first 2-4 weeks of activation.
Certainly. Kosmo is not a standard, "one-size-fits-all" solution; it is trained specifically on the information, tone of voice, and procedures of your individual property, whether it is a boutique hotel, a large resort, or a family hotel. Its efficiency and ability to convert chats into bookings adapt perfectly to your specific workload.