The AI assistant for your Bed & Breakfast
Kosmo is the AI assistant for bed and breakfasts: it answers guests in over 50 languages, 24/7, on your website, WhatsApp, phone and email, even when you're not there. It knows your rooms, breakfast and the local area, and brings in more commission-free direct bookings.
A personal welcome, even when you're not there
The everyday challenges of a B&B, and how Kosmo's artificial intelligence solves them.
The challenges of a B&B
No one always at the front desk
Between breakfasts, rooms and errands, the phone rings unanswered and messages wait hours for a reply.
Too many bookings through OTAs
Guests want instant answers, even when they write out of hours: if they don't get one, they book on a portal, and every booking costs a commission.
The same questions every day
Arrival times, parking, breakfast, how to get here: answering everyone takes time away from hospitality.
Guests from all over the world
Foreign tourists write in different languages, and it isn't always easy to answer well in each of them.
The solution with Kosmo
Always there, on your behalf
Kosmo answers 24/7 on your website, WhatsApp, phone and email, and only passes you the requests that need a person.
More direct bookings
Connected to your booking engine, Kosmo shows real rooms and prices and sends the link to book. If you don't have a booking engine, it collects dates and contact details and forwards you the quote request.
Answers based on your information
Kosmo learns your opening hours, services and local tips from your website and documents, and answers every guest right away.
Over 50 languages
Every guest gets an answer in their own language, with the same care you'd give them.
Intelligent management for your Bed & Breakfast
From the first message to the stay, Kosmo welcomes your guests the way you would.
You look after the guests in the house, Kosmo answers on your channels
Whether guests write from the website, on WhatsApp or by email, or call, Kosmo answers right away about rooms, breakfast, arrival and the local area. With a booking engine, it checks availability and prices and sends the link to book directly; without one, it forwards you the quote request with the guest's dates and contact details. When a person is needed, it passes you the request with all the details.
How Kosmo supports your Bed & Breakfast
A small property, a big welcome: Kosmo works with you, supporting you in looking after your guests.
A reception, without having one
Kosmo answers day and night, even while you're making breakfast or are away: no guest is left without an answer.
Fewer OTA commissions
Every guest who books on your website is one less commission to pay to the portals.
Speaks in your voice
Kosmo learns your B&B's tone and style: it welcomes guests warmly and personally, the way you would.
Ready in no time
Kosmo gets to know your B&B from your website and documents. Setup takes just 1 hour of your time, and our team takes care of the rest.
Let's talk about your B&B
Tell us about your B&B: we'll show you how Kosmo can answer your guests, free you from repetitive messages and bring in more direct bookings.
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
It's an assistant based on artificial intelligence that answers your bed and breakfast's guests 24 hours a day in over 50 languages, on the website, on WhatsApp, on the phone and by email. It knows your rooms, breakfast, house rules and the local area and, when connected to your booking engine, checks availability and prices and sends the link to book directly.
A traditional chatbot follows predefined answers and refers guests to the owner for everything else. Kosmo understands requests in natural language, answers with your B&B's specific information and shows real rooms and prices with a link to book.
Kosmo is an annual subscription: the cost depends on the number of rooms and the channels you activate. There's a one-off setup fee that covers configuration and training. Request a demo for a tailored quote.
Yes. Kosmo is most useful precisely where there's no one always at the front desk: it answers guests while you take care of breakfasts, rooms and welcoming, and the cost is proportional to the number of rooms.
Yes. Without a booking engine Kosmo can't show availability and prices in real time, but it answers every question about the B&B, collects dates, number of guests and contact details, and forwards you the quote request by email. With a booking engine connected, guests get rooms, prices and a booking link straight away.
Setup takes about 1 hour of your time: Kosmo gets to know the B&B from your website and documents, and our team takes care of the configuration. Kosmo is up and running in a few days.