The AI assistant for your hotel group
Kosmo is the AI assistant for hotel groups: it answers the guests of every property in over 50 languages, 24/7, on your website, WhatsApp, phone and email. It's built to bring more direct bookings to the whole group: it connects to each hotel's booking engine and, when one property is full, can suggest the others in the group.
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The full picture, to grow direct bookings and cross-selling
The everyday challenges of a hotel group, and how Kosmo's artificial intelligence solves them.
The challenges of a group
Enquiries scattered across properties
Each hotel has its own website, phone and inbox: enquiries arrive everywhere and nobody has the full picture.
Bookings lost between sister properties
A guest can't find a room in one hotel and books elsewhere, even though another property in the group had rooms free.
Different service standards
Each reception answers in its own way and at its own pace: guaranteeing the same quality across all properties is hard.
A different system for every property
Each property has its own booking engine, and whoever handles bookings for the whole group has to switch from one to the next.
The solution with Kosmo
A Kosmo for every property
Each hotel has its own assistant, which knows that property's rooms, services and rules and answers on its channels in its own tone.
Cross-selling between properties
When one hotel is full, Kosmo can suggest the group's other properties with rooms available on the same dates.
The same standard everywhere
Instant answers 24/7 in over 50 languages, with the same quality across every property in the group.
Every booking engine connected
Kosmo connects to each property's booking engine, even if the group uses more than one, and shows real availability and prices.
Intelligent management for your hotel group
An AI assistant for every property, one control room for the whole group.
The guest writes or calls, Kosmo takes them to the right property
On the group website, Kosmo can help guests find the best-suited property and check availability across several hotels at once. On the website of each hotel it knows that property's availability, rooms, services and rules, and guides guests all the way to a direct booking. We define the setup together with you, based on how your group is organised.
How Kosmo supports hotel groups
More properties, more guests, more enquiries: Kosmo works for every hotel and for the whole group.
One partner for the whole group
A dedicated contact person, a coordinated rollout and special terms for groups activating Kosmo on several hotels. When you open or acquire a new property, just activate its Kosmo.
Every stay is worth more
Kosmo offers each property's extra services, from the spa to the restaurant, when the guest is most interested, increasing your upselling opportunities.
A lighter load for the reservations office
Kosmo also answers on the group's shared phone number, email and WhatsApp, handles the repetitive requests and only passes to the reservations office what needs a person.
Data for every property
In Kosmo Cloud you see each hotel's conversations, tickets and statistics, compare performance and understand what guests ask, property by property, for decisions based on objective data.
Let's talk about your group
Tell us about your group and its properties: we'll show you how Kosmo can answer every hotel's guests, lighten your teams' workload and bring more direct bookings to the whole group.
In our customers' words
Read what people who use Kosmo every day have to say.
Excellent product. We've implemented Kosmo in two of our Group's properties and we're really happy with it. Support is very fast and responsive to our suggestions.
Maria Grazia Orlandini
Cluster deputy manager · Carattere Toscano
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Frequently asked questions
It's an assistant based on artificial intelligence that answers the guests of every property in a group, 24 hours a day in over 50 languages, on the website, on WhatsApp, on the phone and by email. Each hotel has its own Kosmo, which knows that property's rooms, services and rules and checks availability and prices in its booking engine. It's designed for hotel groups and hotel collections that want to offer the same service in every property.
A traditional chatbot follows predefined answers and refers guests to reception when they ask about dates and prices. Kosmo understands requests in natural language, answers with each property's specific information and shows real rooms and prices with a link to book. And when one hotel is full, it can suggest the group's other properties instead of losing the guest.
Kosmo is an annual subscription: the cost depends on the number of rooms in each property and the channels you activate. Groups activating Kosmo on several hotels get dedicated terms. There's a one-off setup fee that covers configuration and training. Request a demo for a tailored quote.
When a guest asks for a room in a hotel that's full, Kosmo can check availability in the group's other properties for the same dates and suggest them, with real prices and direct booking links. That way the booking stays in the group instead of going to a competitor or an OTA.
It depends on how the group's websites are organised. If each hotel has its own website, each hotel has its own assistant. If the group also has a shared website, a Kosmo there helps guests choose the property. If several hotels share the same website, a single Kosmo is enough. We'll help you choose the best setup.
Yes. Each Kosmo connects to its own property's booking engine, so the group doesn't need to standardise its systems. Kosmo reads each hotel's availability and rates in real time and sends guests a pre-filled booking link.