The AI assistant for your campsite
Kosmo is the AI assistant for campsites and holiday villages: it answers guests in over 50 languages, 24/7, on your website, on WhatsApp, on the phone, by email and right at their pitch. It connects to your booking engine to offer available pitches, bungalows and mobile homes at real prices, lightening the load on reception and increasing direct bookings.
From the first enquiry to the camping holiday
The everyday challenges of a campsite, and how Kosmo's artificial intelligence solves them.
The challenges of a campsite
Your guests are looking for the slow pace of nature, but they expect instant answers about opening hours, services and availability.
Reception under pressure
On changeover days, while staff welcome new arrivals, the phone never stops ringing and the inbox fills up with requests.
The same questions every day
Pool, shop and entertainment hours, campsite rules, arriving by motorhome: staff answer the same questions every single day.
Evening and off-season enquiries
Guests write in the evening, at weekends and even in the months you're closed: if the answer comes late, they book elsewhere.
Families from all over the world
Answering quickly and accurately in German, Dutch, English and other languages takes staff you don't always have.
Extra services that go unnoticed
Bike hire, restaurant, excursions and activities aren't offered to guests at the right moment.
The solution with Kosmo
Kosmo answers guests before arrival and during their stay, wherever they are on the campsite, 24/7.
24/7 support, right at the pitch
With a QR code at the pitch or in the bungalow, guests chat with Kosmo from their smartphone, without going to reception.
Staff focused on welcoming guests
Kosmo handles the repetitive questions and only passes on to reception the requests that need a person.
Integrated with your booking engine
Kosmo checks availability and prices of pitches, bungalows and mobile homes in real time, and sends guests the booking link.
Over 50 languages
Kosmo recognises the guest's language and explains services, opening hours and campsite rules in that language.
Extra services at the right moment
Kosmo suggests bike hire, the restaurant, excursions and campsite activities when the guest is most interested.
Intelligent management for your campsite
An AI assistant that acts as a concierge in every corner of the campsite: it answers guests on every channel and sells pitches, bungalows and mobile homes.
Support that covers every acre of your site
Kosmo answers your campsite's guests before arrival and during their stay, on every channel: from the website all the way to the pitch, via QR code. It knows your services, entertainment schedule, campsite rules and activities, and connects to your booking engine to offer available pitches, bungalows and mobile homes. When a person is needed, it passes the request to reception with all the details already collected.
How Kosmo supports your campsite
Busy seasons, large grounds and many types of accommodation: Kosmo understands how complex your campsite is and is always at your side.
Ready for the August peak
When guests all arrive at once, Kosmo works like an extra member of staff and handles up to 90% of routine requests, taking the pressure off reception.
Knows every type of accommodation
Pitch with or without electricity, bungalow, mobile home or glamping: Kosmo knows the differences and suggests the right option for each guest.
Always prepared, season after season
Your staff change every season, Kosmo doesn't: it already knows the rules, services and opening hours, and gives every guest the right information.
Built for campsite groups too
Each site in the group has its own Kosmo, with its own information. If one campsite is full, Kosmo can suggest the group's other sites to the guest.
Let's talk about your campsite
Tell us about your campsite: we'll show you how Kosmo can answer your guests better, lighten the load on reception and bring you more direct bookings.
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
It's an assistant based on artificial intelligence that answers your campsite's guests 24 hours a day in over 50 languages, on your website, on WhatsApp, on the phone, by email and at the pitch. Kosmo knows your services, opening hours and campsite rules, checks availability and prices in your booking engine and guides guests all the way to a direct booking. It's designed for campsites, camping villages and holiday villages.
A traditional chatbot follows predefined answers and refers guests to reception when they ask about dates and prices. Kosmo understands requests in natural language, answers with your campsite's specific information and shows available pitches, bungalows and mobile homes at real prices with a link to book. It doesn't just answer: it sells your pitches, the way your best receptionist would.
Kosmo is an annual subscription: the cost depends on the size of your property and the channels you activate. There's a one-off setup fee that covers configuration and training. Request a demo for a tailored quote.
With Kosmo Concierge you place a QR code at the pitch, in the bungalow or in the mobile home. Guests scan it and chat with Kosmo in their smartphone's browser, with no app to download: they ask about pool and entertainment hours, services and the local area, and discover the restaurant, rentals and excursions. Requests that need staff reach reception with all the details. Kosmo Concierge is activated together with Kosmo Web.
Yes. Many guests plan their summer holidays in winter, exactly when reception is closed or running at reduced hours. Kosmo answers 24/7 all year round, checks availability and prices for the next season in your booking engine and sends the direct booking link. That way, off-season enquiries become bookings instead of waiting for a reply.
No. Kosmo isn't a management system: it works alongside the tools you already use. Your campsite software keeps handling bookings, arrivals and bills, while Kosmo answers guests on every channel and brings them to a direct booking through your booking engine. The way you work stays the same.