The AI assistant for your resort
Kosmo is the AI assistant for resorts: it answers guests in over 50 languages, 24/7, on your website, WhatsApp, phone and email. It knows your property's spa, restaurants, pools and activities, offers extra services at the right moment and brings in more direct bookings.
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An exclusive experience, from the first question to the last day
The everyday challenges of a resort, and how Kosmo's artificial intelligence solves them.
The challenges of a resort
Questions about every service
Spa hours, kids' activities, pool access, excursions: every department has its own rules, and guests ask reception about everything, before and during their stay.
Extra services that don't get enough attention
Many guests never hear about treatments, excursions and experiences, because nobody has the time to offer them to every guest at the right moment.
Packages that are hard to explain
Offers and packages change with the season, and explaining what each one includes takes time every time.
A shortage of trained staff
New team members arrive every season, and it takes weeks before they really know all the resort's services.
The solution with Kosmo
Knows every corner of the resort
Kosmo knows the services, hours and rules of every department and answers right away, with information that's always up to date, lightening the workload at reception.
Offers extras at the right moment
It suggests a couples treatment to those booking a romantic weekend, a transfer to those arriving by plane, and excursions to those looking for activities.
Clear offers and packages
It explains what each offer includes and when it's valid, and sends guests the link to discover and book it.
An expert colleague from day one
Kosmo already knows the whole resort, and your staff update its knowledge base on their own, for reliable support.
Intelligent management for your resort
Before arrival and during the stay, every guest gets the right answers about all the services available at the resort.
The guest asks, Kosmo shows them the best of the resort
Before arrival, guests write from the website, on WhatsApp or by email, or call, and Kosmo guides them all the way to a direct booking. During the stay, guests scan the QR code in their room with Kosmo Concierge and get precise answers about the spa, restaurants and activities straight away.
How Kosmo takes your resort to the next level
The wider your offer, the more questions you get: Kosmo answers them all, in your resort's style.
By the guest's side during the stay too
With Kosmo Concierge, guests scan a QR code and chat in their browser, with no app: opening hours, services, requests and suggested extras. Up to 90% of routine requests handled automatically.
The tone of an exclusive property
Kosmo learns your resort's tone, rules and communication style, and talks to every guest in natural language, handling requests with the same care as your staff.
Spa requests, straight to the spa
Kosmo collects the treatment, date, time and the guest's contact details, and sends the request to the spa team, who confirm it.
Staff free for hospitality
Kosmo answers the repetitive questions instead of your team, which saves up to 50 hours a week and can focus on the guests on site.
Let's talk about your resort
Tell us about your resort and its services: we'll show you how Kosmo can answer your guests, showcase your spa, experiences and extra services, and bring in more direct bookings.
The impact of AI on Guest Communication
Practical strategies, case studies, and technology trends for modern Hotel Managers.
Frequently asked questions
It's an assistant based on artificial intelligence that answers the resort's guests 24 hours a day in over 50 languages, on the website, on WhatsApp, on the phone and by email. It knows the property's rooms, spa, restaurants and activities, checks availability and prices in the booking engine and suggests the extra services best suited to each guest.
A traditional chatbot follows predefined answers and refers guests to reception for everything else. Kosmo understands requests in natural language, answers about every service at the resort with up-to-date information and shows real rooms and prices with a link to book.
Kosmo is an annual subscription: the cost depends on the number of rooms and the channels you activate. There's a one-off setup fee that covers configuration and training. Request a demo for a tailored quote.
Yes. Kosmo presents the resort's services when they're relevant to the guest, for example a treatment for a couple or excursions for a family. If the guest wants to book a treatment, Kosmo collects the details and sends the request to your staff or directly to the spa team, who confirm it.
Yes. Kosmo knows the offers and packages published on your website or entered in Kosmo Cloud: it explains what they include and when they're valid, and sends guests the link to the offer page to book it.
Setup takes about 1 hour of your time: Kosmo gets to know the resort from your website, brochures and service sheets, and our team takes care of the configuration. Kosmo is up and running in a few days.