Hotel Elios: How Kosmo enhances the guest experience
Hotel Elios digitalizes guest relations with Ai Kosmo: automation, quick responses and more satisfied guests.
How Kosmo helped Hotel Elios
Concrete results for a hotel focusing on summer tourism
About
Hotel Elios is a property located on one of Italy's most beloved beaches: Rimini.
Business type
Hotel
Location
Rimini, Italy
The challenge
Hotel Elios in Rimini was looking for a solution that would save precious time for the staff and, at the same time, help increase direct bookings from the website.
Language barriers and waiting times
Difficulty in responding quickly and accurately to guests' inquiries in their own language.
Precious time taken away from the staff
Manual management of repetitive questions overloaded the reception desk.
The solution
With the integration of Ai Kosmo, the hotel has transformed its website into a fully-fledged booking channel active 24/7, with the following benefits:
Automatic availability management
Reduction of human intervention for repetitive questions
Continuous assistance even during closing periods
Key results in 4 months
Conversations have been managed in total autonomy by artificial intelligence over the last year, with the following numbers:
Integrations with
Insights
Kosmo managed requests in several languages. Discover which ones:
Team support
Kosmo's artificial intelligence has allowed Hotel Elios to free its staff from repetitive tasks to focus on guest hospitality, ensuring instant 24/7 responses, greater online availability, and useful data to better understand guest behavior.
What Kosmo has proven
Adopting an intelligent chatbot like Ai Kosmo is not just a technological choice, but a brand positioning strategy. Hotel Elios is concrete proof of this: with one investment, it was able to offer a major leap in service quality and customer satisfaction.
What Gabriele wrote about us
How Kosmo adapted to the property
We collaborate with Aikosmo for the digital commerce part of Hotel Elios and we are really happy with them. Thanks to his support, we have simplified our daily work, managing to dedicate more time and attention to our guests' most important requests. A competent, helpful team that is always attentive to the company's needs. Recommended to anyone looking for a reliable and organized partner in the digital world.
Gabriele Rubinetti
Hotel Manager
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How Kosmo can help you save time and increase the number of direct bookings.
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Frequently asked questions
Absolutely. All the data, percentages of managed chats, and hours of work saved that you see in our case studies come directly from our clients' real dashboards. Every success story is the tangible result of the customized integration of Kosmo's AI into different hospitality properties.
Kosmo's impact is almost immediate: the AI agent goes live right after setup, relieving the front desk from constantly checking messages from day one. Generally, our partners see a drastic drop in response times and an increase in booking inquiries within the first 2-4 weeks of activation.
Certainly. Kosmo is not a standard, "one-size-fits-all" solution; it is trained specifically on the information, tone of voice, and procedures of your individual property, whether it is a boutique hotel, a large resort, or a family hotel. Its efficiency and ability to convert chats into bookings adapt perfectly to your specific workload.